Refund & Cancellation Policy

Cancellation Policy

• •
  Full Refund: Shipments cancelled 2 or more hours before scheduled pickup are eligible for a full refund
• •
  25% Cancellation Fee: Shipments cancelled less than 2 hours before pickup will incur a 25% cancellation fee
• •
  No Cancellation: Once the package has been picked up, the shipment cannot be cancelled, but may be eligible for return to sender (additional fees apply)

Refund Processing

Approved refunds are processed within 5-7 business days and will be credited to the original payment method used for the transaction.

• •Credit card refunds may take 3-5 business days to appear on your statement
• •Bank transfers may take up to 7-10 business days
• •Digital wallet refunds are typically instant to 48 hours

Service Refunds

Partial or full refunds may be issued in the following circumstances:

• •Significant delivery delays caused by Waynex Logistics
• •Service failures or non-delivery
• •Billing errors or overcharges
• •Lost or damaged shipments (subject to investigation)

Lost or Damaged Goods Claims

To file a claim for lost or damaged goods:

• •Claims must be submitted within 30 days of the delivery date (or expected delivery date for lost packages)
• •Provide the tracking number, shipment details, description of damage, proof of value, and photos if applicable
• •Claims are investigated within 14 business days, and you will be notified of the outcome
• •Liability is limited to the declared value or $100 per shipment, whichever is less, unless additional insurance was purchased

Non-Refundable Situations

Refunds will not be issued in the following cases:

• •Delays or failures due to incorrect or incomplete address information provided by the customer
• •Force majeure events (natural disasters, extreme weather, pandemics, war, etc.)
• •Customs delays or regulatory holds for international shipments
• •Shipments of prohibited items
• •Delivery refusals by the recipient (unless return to sender was arranged)

Refund Request Process

To request a refund, please contact our customer support team with your tracking number and reason for the refund request. Our team will review your case and respond within 2-3 business days.